Snap311 app icon

Snap311

A faster, less frustrating way to report DC 311 issues. Built because the official app keeps breaking.

Download on the App Store Join the TestFlight beta Buy Me a Coffee

Free • No accounts • No ads • No tracking

Why Snap311 exists

Since May 2026, DC's official 311 mobile app has had a documented submission failure that prevents many residents from filing service requests. DC's Office of Unified Communications has acknowledged it and told users to use the web portal instead.

Snap311 is an independent, unofficial alternative. It talks to the same DC 311 system as the official app, the website, and the phone line — your reports go to the same place. The difference is a fast, photo-first flow, offline drafts that auto-retry when you reconnect, and a simple UI that doesn't fight you.

Not affiliated with DC's Office of Unified Communications or any DC government agency. For emergencies, call 911.

How it works

  1. 1

    Snap a photo

    Camera opens. Location is pulled from your photo's GPS automatically.

  2. 2

    Pick a category

    Recent and most common categories are at the top. Search for the rest.

  3. 3

    Submit

    Goes straight to DC's 311 system. Get a notification when they close your report.

See it in action

Snap311 home screen showing the snap-a-photo button and common DC 311 categories
Start in one tap — snap a photo or pick a category.
Snap311 new report screen with address lookup, map pin, and guided questions
Guided forms with address lookup and a map pin picker.
Snap311 My reports screen listing a submitted report and its status
Track past reports and recover old ones by SR number.

Everything in the box

  • Camera-first photo-to-submit — fewer taps, less hassle
  • Offline drafts that auto-retry when you reconnect
  • Map pin picker for when photos lack GPS
  • Track past reports and get notified when DC closes them
  • Add a past report by SR number to recover lost reports after reinstall
  • No accounts, no ads, no tracking SDKs

Buy me a coffee

Snap311 is free and I plan to keep it that way. If it's saved you a frustrating round-trip with the official app, a coffee covers Apple Developer fees and the next round of features.

Buy Me a Coffee

Frequently asked

Is this an official DC government app?

No. Snap311 is an independent, unofficial app made by someone who loves DC. It is not affiliated with or endorsed by the District of Columbia government.

How do you handle my data?

There are no accounts and no tracking SDKs. Read the full privacy policy for the details.

Read the privacy policy

Will Android be supported?

Maybe. It's iOS-only for now. If you want an Android version, let me know — open an issue on GitHub.

Where do my reports go?

To the same DC 311 system used by the official app, the website, and the phone line. Snap311 just gives you a faster way to file them.

What if I find a bug?

Open an issue on GitHub and I'll take a look.

Open an issue on GitHub