Snap311 ("the app") is an independent, unofficial mobile client for filing service requests with the District of Columbia 311 system. The app is not affiliated with or endorsed by the DC Office of Unified Communications or any DC government agency.
What we collect
Snap311 collects only what's needed to file a service request and to make the app work reliably:
- Contact info you enter (first/last name, email or
phone). Stored locally on your device using iOS encrypted storage.
Sent to DC's official 311 API at
dc311-api.herokuapp.comonly when you submit a report. - Address and location data for the report you're filing. Extracted from the GPS in your chosen photo's EXIF metadata, or typed by you, or picked on a map. Sent to DC's 311 API as part of the report.
- Photos you choose to attach. Uploaded to DC's
official 311 worker at
dc311-api-worker.herokuapp.com, which stores them in DC's Salesforce system as part of the service request. - Diagnostic / crash reports (optional, can be disabled). Sentry SDK events about errors and slow API calls, scrubbed of API keys and personal data. Used only to fix bugs. You can disable this in Settings → Send diagnostics.
What we do NOT collect
- We do not track your location in the background.
- We do not sell, share, or monetize any of your data.
- We do not use advertising SDKs or third-party trackers (no Google Analytics, Meta SDK, etc.).
- We do not require an account with us. There is no Snap311 account; your contact info stays on your device and is only attached to the reports you submit to DC.
Third parties
When you submit a report, the data you've entered is sent to:
- DC's official 311 API (
dc311-api.herokuapp.com) — the same backend the official DC 311 app and 311.dc.gov web portal use. Their handling of your data is governed by DC government policy. - DC's official 311 worker (
dc311-api-worker.herokuapp.com) — for photo attachments, stored in DC's Salesforce.
If you opt in (or leave on by default) to diagnostics:
- Sentry (sentry.io) — receives error reports with breadcrumbs of what you did right before the error. API keys are scrubbed before send. Personal info (name, email, contact info) is never sent. You can disable any time.
Your choices
- Disable diagnostics: Settings → Send diagnostics → off.
- Remove your saved info: Delete the app. Local storage is erased with the app on iOS.
- Remove a submitted report: Snap311 can't do this — submissions live in DC's Salesforce system after you file. Contact DC 311 directly to request a record correction.
Children
Snap311 is not directed at children under 13 and does not knowingly collect personal information from children.
Changes
If this policy changes materially, the new version will be posted at snap311.app/privacy with an updated date. Continued use after a change indicates acceptance.
Contact
Open an issue: github.com/kfiducia/snap311-policy/issues.