Snap311 app icon

Snap311

A faster, less frustrating way to report DC 311 issues. Built because the official app keeps breaking.

App Store — coming soon Join the TestFlight beta Android beta — email to join Buy Me a Coffee

Free • Fast • Photo-first • Offline-ready

Why Snap311 exists

Since May 2026, DC 311 has publicly acknowledged issues with its official mobile app and has been directing residents to file service requests another way — by calling 311, using the online portal at 311.dc.gov, or chatting with a live agent.

Snap311 is an independent, unofficial alternative. It talks to the same DC 311 system as the official app, the website, and the phone line — your reports go to the same place. The difference is a fast, photo-first flow, offline drafts that auto-retry when you reconnect, and a simple UI that doesn't fight you.

Not affiliated with DC's Office of Unified Communications or any DC government agency. For emergencies, call 911.

How it works

  1. 1

    Snap a photo

    Camera opens. Location is pulled from your photo's GPS automatically.

  2. 2

    Pick a category

    Recent and most common categories are at the top. Search for the rest.

  3. 3

    Submit

    Goes straight to DC's 311 system. Get a notification when they close your report.

See it in action

Snap311 home screen showing the snap-a-photo button and common DC 311 categories
Start in one tap — snap a photo or pick a category.
Snap311 new report screen with address lookup, map pin, and guided questions
Guided forms with address lookup and a map pin picker.
Snap311 My reports screen listing a submitted report and its status
Track past reports, and add ones filed elsewhere by SR number.

Everything in the box

  • Camera-first photo-to-submit — fewer taps, less hassle
  • Offline drafts that auto-retry when you reconnect
  • Map pin picker for when photos lack GPS
  • Track past reports and get notified when DC closes them
  • Add reports filed by other methods (web, phone) by SR number
  • No accounts, no ads, no tracking

What's new

v0.3.0June 21, 2026

  • AddedAchievements & civic points: earn rewards as you report — a bonus the first time you try each category, a milestone every 5 reports, a bump for each day you keep a streak going, and fun one-time trophies (First Report, Power User, streaks, "Rat King" for rodent reports, Night Owl, and more).
  • AddedDC 311 sign-in (optional): sign in to your DC 311 account to pull your full report history and DC's responses into the app, and to auto-fill your contact info so you don't have to type it.
  • AddedNearby reports map: a new "Nearby reports" screen (from the home screen) shows open, in-progress, and recently-closed DC 311 requests around you on a map — color- and icon-coded by type, with a ring that fills as a request nears its expected completion date — so you can check whether something you spotted is already reported before filing a duplicate.
  • AddedFavorite report types: tap the star on any category to pin it to a Favorites list at the top of the home screen for quick access; tap again to remove.
  • AddedExport / share a report: a report's detail screen can now share a plain-text summary (type, status, dates, location, your description, the agency notice) via the system share sheet — handy for keeping a record or escalating one that was closed but isn't actually fixed.
  • Added"Report this issue again": from a report's detail screen, start a fresh report pre-filled from it — same category and location, with a note that references the original ("previous request 26-XXXX … but the issue isn't resolved"), so you don't retype it.

See the full changelog (5 more in this update)

Buy Me a Coffee

Snap311 is free and I plan to keep it that way. If it's saved you a frustrating round-trip with the official app, your contribution helps to provide moral and financial support for further development.

Buy Me a Coffee

Frequently asked

Is this an official DC government app?

No. Snap311 is an independent, unofficial app made by someone who loves DC. It is not affiliated with or endorsed by the District of Columbia government.

How do you handle my data?

There are no accounts, and nothing tracking you. Read the full privacy policy for the details.

Read the privacy policy

Is there an Android version?

Yes — Android is in beta. Email kyle@snap311.app to join, and we'll add you to the test track.

Where do my reports go?

To the same DC 311 system used by the official app, the website, and the phone line. Snap311 just gives you a faster way to file them.

What if I find a bug?

Easiest thing: leave a review on the App Store and describe what went wrong. I scan reviews for bug reports and fix what people mention — no account, no bug tracker, nothing technical to learn.